Return Policy

All unused items purchased at The Gem Shop, Inc. are returnable within 30 days of the original delivery. The Gem Shop, Inc. will pay the return shipping costs if the product is defective or an item was shipped in error. If an item is returned for any other reason, the customer is responsible for the return shipping cost. No returns will be accepted after 30 days. The customer will be credited in the same manner as the original payment within 7 business days after we receive the return.

We take great care in packaging all orders. Please inspect all merchandise upon receipt and call us promptly if there are any damages or shortages. Note: In case of damage you must file a claim with your carrier immediately. Keep damaged goods, all packaging, labels, and invoices for inspection by the carrier. Damaged Package Claims can only be submitted for the value of the insurance (if any) on the item. Uninsured items receive only a refund for postage. The Gem Shop, Inc. is not responsible for the quality of service provided by the shipping carrier.

The following items may not be returned:

Rough rock that has been altered

Equipment that has been used.

All Used Equipment sales are final.

Ship authorized returns to the following address:

The Gem Shop, Inc.

W64N723 Washington Ave

Cedarburg, WI 53012

For questions regarding our return policy please contact us at mail@thegemshop.com or 262-377-4666.