We hope this page will help you navigate around the website and answer your questions.

 

HOW DO I LOG IN TO MY ACCOUNT?

The Login on thegemshop.com is located to the left of the shopping cart, in the upper right hand corner, and is labeled "Login." You will be prompted to enter your email address and password. If you cannot find the username and password, click on Forgot my Password. It will prompt you to enter your email address and send you your new temporary password. If your email address has changed, contact us with your new email at webmaster@thegemshop.com.

 

HOW DO I SIGN UP FOR THE NEWSLETTER?

The Gem Shop sends out newsletters to customers keeping them up to date on Gem Shop happenings including new products, special events, sales, and upcoming shows. There is a box at the bottom of our pages titled "Join Our Mailing List." Please enter your preferred email address in the box and click the "Join" button. Congratulations, you're now on the list!

 

HOW DO I SEE SPECIFIC PRODUCT CATEGORIES?

We have a large selection of high quality products available on thegemshop.com. There is a category list on the left side. Click on the category you would like to look at, and a list of all products on the website will show. There are tags within each category (ex. From Africa, Designer Cabochons) simply click on the tag you would like to view and all the products associated with that tag will show up.

 

HOW DO I ADD AN ITEM TO MY CART?

In order to add an item to your cart click the item you would like to add. This will take you to the product page. Click the "Add to Cart" button. Your cart will now show you have added this item.

 

HOW DO I CHANGE THE QUANTITY?

This is especially important for rough rock orders. When you add a rough rock product to your cart it will automatically add only 1. A majority of our rough rock is sold by the pound. If you would like to order more than 1 pound click your cart (shopping cart is located on the top right of the header bar) then click the numerical amount under the quantity heading. Type in the quantity you would like. Then click "update quantities." The quantity update will be reflected in your shopping cart.

 

I AM A WHOLESALER HOW DO I ACCESS WHOLESALE PRICING?

In order to access wholesale pricing you must create an account on thegemshop.com and include your company name and resale number. You must then log out and log back in to view the wholesale pricing. Further wholesale questions can be directed to mail@thegemshop.com

 

ADDITIONAL HELP

We are continuing to add features, products and pages to make our site a tool you can count on to stay in touch, get connected, access high quality products and information. If you have any problems with the site, contact us at mail@thegemshop.com or webmaster@thegemshop.com, so they can be addressed immediately.