Website FAQs
We hope this page will help you navigate around the updated website and answer your questions.
HOW DO I LOG IN TO MY ACCOUNT?
The Login on thegemshop.com is located above the shopping cart, in the upper right hand corner, and is labeled "Login." You will be prompted to enter your email address and password. If you cannot find the username and password, click on Forgot my Password. It will prompt you to enter your email address and send you your new temporary password. If your email address has changed, contact us with your new email at webmaster@thegemshop.com.
HOW DO I SIGN UP FOR THE NEWSLETTER?
The Gem Shop sends out newsletters to customers keeping them up to date on Gem Shop happenings including new products, special events, sales, and upcoming shows. There is a box at the bottom of our pages titled "Join Our Mailing List." Please enter your preferred email address in the box and click the "Join" button. Congratulations, you're now on the list!
HOW DO I SEE SPECIFIC PRODUCT CATEGORIES?
We have a large selection of high quality products available on thegemshop.com. There is a category list on the left side. Click on the category you would like to look at, and a list of all products on the website will show. You are able to filter by availability of product and by price range. You are now also able to sort the product by bestselling, alphabetically, price, or date added to the website.
HOW DO I ADD AN ITEM TO MY CART?
In order to add an item to your cart click the item you would like to add. This will take you to the product page. Click the "Add to Cart" button. Your cart will now show you have added this item.
HOW DO I CHANGE THE QUANTITY?
Simply add the amount you would like to purchase using the "quantity" button. Once you've chosen how many or how much you would like, click "add to cart."
I AM A WHOLESALER HOW DO I ACCESS WHOLESALE PRICING?
In order to access wholesale pricing you must create an account on thegemshop.com and include your company name and resale number. You must fill out a wholesale registration form. Further wholesale questions can be directed to webmaster@thegemshop.com
ADDITIONAL HELP
We are continuing to add features, products and pages to make our site a tool you can count on to stay in touch, get connected, access high quality products and information. If you have any problems with the site, contact us at mail@thegemshop.com or webmaster@thegemshop.com, so they can be addressed immediately.