You may return all unused items purchased at thegemshop.com within 30 days of the original delivery. We will pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason you are responsible for the return shipping amount. No returns will be accepted after 30 days. We will credit you in the same manner as your original payment within 7 days of receiving the returned item.

The following items may not be returned:
Rough rock that has been altered
Equipment that has been used

Ship authorized returns to the following address:
The Gem Shop, Inc.
W64N723 Washington Ave
Cedarburg, WI 53012

For questions regarding our return policy please contact us at mail@thegemshop.com or 262-377-4666.